Privacy Policy

INTRODUCTION

This Privacy Policy ("Privacy Policy") describes the data protection practices of Perfection Labs, Inc. and its affiliates (collectively, "Perfection Labs", "we", "our", or "us"), including when you visit any Perfection Labs website that links to this Privacy Policy (including https://perfectionlabs.com), use any affiliated mobile applications (the "Apps"), or otherwise provide data to Perfection Labs. We refer to the Websites, Apps, and other services provided by Perfection Labs together in this Privacy Policy as the "Services." This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

This Privacy Policy contains the following sections:

• The Information We Collect and the Sources of Such Information
• Purposes for How We Use Your Information
• Online Analytics and Advertising
• How We Share and Disclose Your Information
• Your Marketing Choices
• Third Party Services and Notice About Health Information
• How We Protect Your Information
• Privacy Information for California Residents
• Privacy Information for Nevada Residents
• Retention of Your Information
• Revisions to Our Privacy Policy
• Contacting Us

THE INFORMATION WE COLLECT AND THE SOURCES OF SUCH INFORMATION

We obtain information about you through the means discussed below when you use the Services. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use part or all of our Services.

1. Information You Provide to Us

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

• Account and product registration and administration of your account
• Processing your orders and requests for treatment
• Questions, communications, or feedback you submit to us via forms or email
• Your participation in research and surveys
• Requests for customer support and technical assistance, including through online chat functionalities
• Uploads or posts to the Services
• Employment applications you submit

The specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we collect directly from you includes:

• Name, address, telephone number, date of birth, and email address
• Information about your medical conditions, treatment options, physician referrals, prescriptions, and lab results or other related health information, such as your physical and emotional characteristics
• Log-in credentials, if you create an account
• Billing information, such as shipping address, credit or debit card number, verification number, expiration date, and identity verification information, collected by our payment processors on our behalf
• Information about purchases or other transactions with us
• Information about your customer service and maintenance interactions with us
• Demographic information such as your gender and age
• User-generated content you post in public online forums on our Services
• Any other information you choose to directly provide to us in connection with your use of the Services

2. Information We Collect Through Automated Means

We collect certain information about your use of the Services and the devices you use to access the Services, as described in this Section. As discussed further below, we and our service providers (which are third party companies that work on our behalf), may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.

PURPOSES FOR HOW WE USE YOUR INFORMATION

In connection with providing you with the Services, we may use your information for our business purposes to:

• Carry out, improve, and manage the Services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers
• Engage in internal research to understand the effectiveness of our Services, improve our Services, and better understand our user base
• Communicate with you about the Services, your use of the Services, or your inquiries related to the Services
• Communicate with you by email, postal mail, or phone about surveys, promotions, special events or our products and Services
• Provide you with technical support and customer service
• Verify your identity and administer your account, including processing your payments and fulfilling your orders
• Ensure that content from our Services is presented in the most effective manner for you and for your computer or device
• Measure or understand the effectiveness of advertising and content we serve to you and others
• Help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services
• Comply in good faith with any procedures, laws, and regulations which apply to us
• Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others

HOW WE SHARE AND DISCLOSE YOUR INFORMATION

We may share your information for our business purposes in the following ways:

• Affiliates and Subsidiaries: We may share information we collect within Perfection Labs, Inc. and its subsidiaries and affiliates to deliver products and services to you
• Health Care Providers and Services: We share your information with health care providers to schedule and fulfill appointments and provide health care services as part of the Services
• Service Providers: We provide access to or share your information with select third parties who use the information to perform services on our behalf
• Protection of Perfection Labs and Others: We may access, retain and disclose information if required to do so by law or to protect rights, property or personal safety
• Business Transfers: User information may be among the transferred assets in business transactions such as mergers or acquisitions

PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS

If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your "personal information" (as defined in the California Consumer Privacy Act ("CCPA")).

CCPA Rights: If you are a California resident, you may request us to inform you about the categories of personal information we collect, provide access to certain information we hold about you, or delete certain information we have about you.

PRIVACY INFORMATION FOR NEVADA RESIDENTS

Under Nevada law, certain Nevada consumers may opt out of the sale of "personally identifiable information" for monetary consideration. We do not engage in such activity; however, if you are a Nevada resident who has purchased services from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at support@perfectionlabs.com.

RETENTION OF YOUR INFORMATION

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

REVISIONS TO OUR PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. The date this Privacy Policy was last revised is identified at the top of the document.